Right of withdrawal
Right of withdrawal for consumers
(A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.)
Right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,
– on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered together;
– on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;
– on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or piece, provided that you have ordered goods that are delivered in several partial shipments or pieces.
To exercise your right of withdrawal, you must inform us (azba cosmetics GmbH, Justus-von-Liebig-Str. 4, 12489 Berlin, Phone: +49 30 6392 4054, E-Mail: hello@injooi.de) by means of a clear declaration (e.g., a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not mandatory.
Return requests via your customer account: You can submit a return or withdrawal request directly via your customer account:
Note for customers who ordered with a phone number: If you only provided a phone number when purchasing, you cannot log in via the link above. In this case, please use the return link in your SMS order confirmation.
To maintain the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the 14-day period.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods which is not necessary for checking the condition, properties and functioning of the goods.
Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts
– for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
– for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
– for the supply of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
– for the supply of newspapers, journals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
– for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery;
– for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
– for the supply of sound or video recordings or computer software in a sealed package, if the seal was removed after delivery.
Model withdrawal form
(If you wish to withdraw from the contract, please fill out this form and send it back.)
– [object Object],[object Object]
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of consumer(s): _______________________________________________
– Address of consumer(s): ____________________________________________
– Signature of consumer(s) (only for notification on paper): ___________
– Date: __________________________________________________________________
(*) Delete as appropriate.
